Have a question?
Frequently asked questions, what the symbols mean, and how to reach us.
How reliable is the data? Where does it come from?+
Flight and hotel prices come directly from booking systems (Aviasales, LiteAPI, etc.), exchange rates from the Bank of Mongolia, local prices from Numbeo, and visa rules from embassy and immigration sites. Every number shows its source and date — tap it to open the source.
Why might prices differ from booking sites?+
Flight and hotel prices change by the minute. We cache “Recent” prices for a few hours, so they may differ slightly when you book. That's why we show the date of every price and advise checking the final price on the booking site.
What do “Live”, “Recent”, “Researched”, “Estimate” mean?+
Live — fetched from an API right now. Recent — fetched from a real source and cached for a few hours. Researched — collected by our team with a date. Estimate — an approximate figure computed by our formula from real data.
Do you make bookings?+
No. We help you choose, compare and plan. You book directly with airlines or booking sites — we give you direct links.
How is the match % calculated?+
Your answers produce a weight (0–3) per criterion. Each place scores 0–5 per criterion. Match = Σ(weight × score) ÷ Σ(weight × 5). Conflicts like being over budget or a cold sea subtract points. Tap “Why” to see the full breakdown.
How current is the visa information?+
We show each destination's visa rules for Mongolian passport holders with the date they were checked. Rules change, so always confirm with the embassy before you travel.
What can I do without paying?+
Quick match, simple plan, full questionnaire, profile editing, top 3 matches, comparing 2 places and info on all 20 destinations are free.
How do I change my answers?+
Adjust criterion weights with sliders on the Profile page, or go back to the questionnaire. Signed in, previous versions are kept.
Do I have to sign in?+
No. You can use it without an account. Signing in lets you open your answers and trips on any device.
Is my data safe?+
We only store what's needed to make recommendations and never sell it. Card details never touch our system. You can download or delete your data on the Account page.
What if I find wrong information?+
Tap the badge on any price or number and use “Looks wrong? Report it”. Our team will check and fix it.
What is the AI itinerary?+
Claude AI prepares a day-by-day plan based on your travellers, trip length and the real sights at your destination. It only uses places from our database.
Why only 20 destinations for now?+
We prefer preparing each destination carefully with sources. New destinations are added regularly.
Can I get a refund?+
Yes — a full refund within 7 days of payment if you haven't used the plan.
Write to us — we reply within one business day.